I really wanted to like this company. I liked the quoted price and the salesman/owner seemed very knowledgeable. I put down a 10k deposit and agreed to pay the balance with cash when the job was completed. The communication was very good prior to me putting down the deposit, but not afterward. Sever... Read More
I really wanted to like this company. I liked the quoted price and the salesman/owner seemed very knowledgeable. I put down a 10k deposit and agreed to pay the balance with cash when the job was completed. The communication was very good prior to me putting down the deposit, but not afterward. Several weeks later, I reached out asking for an update on the install date and received no response to several texts and voicemails. As you can imagine, this was very concerning to be ghosted after giving them a large cash down payment. After a week of not hearing back, finally notified them that I wanted a refund on my deposit and that I would go with another company. This did get a response, in fact, surprisingly, rather than an apology, the salesman was very angry with me for my expectation of wanting a refund. Hard to understand how they could blame me after they were too busy to return my calls or texts. They refused to refund the money and installed the panels. They did a good job on the install and I was happy. I decided to give them the benefit of the doubt on the communication issue and even referred them to several other friends and clients who were interested in solar and had asked me about it after seeing mine. But, after a year went by, I tried texting them again with some follow up questions and guess what? No response. I don't like to leave negative reviews but I don’t know how anyone can ignore their clients and stay in business. I am very worried about having any warranty issues. How long does it take to send a quick response by text? Read Less
